BC Hydro Customer Story: Atlassian Platform Growth & Innovation

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At our recent Executive Roundtable: Energy & Transport, hosted in partnership with Atlassian, we gathered a curated room of leaders and practitioners across energy, transit, and the public sector who are actively navigating Atlassian tools at scale.

The Highlight: Neil Smith on BC Hydro’s Enterprise Cloud Journey

One of the highlights of the afternoon was hearing from Neil Smith, IT Service Operations Processes & Enterprise Atlassian Cloud Platform Manager at BC Hydro.

Neil started with migrating from legacy systems, and moved to what happens after you land in the Cloud:

  • Business-Led Adoption: Moving beyond IT tickets to solve real business problems across engineering, creative services, and operations.
  • Unlocking Cloud Capabilities: Rolling out tools like Jira Product Discovery and piloting AI (including Atlassian Rovo) safely in an enterprise environment.
  • Governing Scale: Balancing central standards and compliance with departmental autonomy.

Watch the Talk

If you couldn’t join us in person (or want to revisit the insights and takeaways), the full recording of Neil’s session is now available:

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