Unlock high-velocity teams with Jira Service Management
Atlassian Jira Service Management empowers ITSM teams to collaborate at high velocity, so they can respond to business changes and deliver great customer and employee service experiences fast.
What is Jira Service Management?
Atlassian Jira Service Management, or JSM for short, is a service desk solution developed by Atlassian to help ITSM teams manage and deliver services efficiently by centralizing customer requests, incidents, and changes in one platform. This enables teams to set up customizable workflows, automate processes, and track SLAs for faster and more efficient incident resolution.
What our clients say…
“JSM provides a consistent place to track conversations with clients, and they can be assigned automatically. As our people go on vacation or take positions on other teams, with JSM, the rest of the team can seamlessly connect with the clients and respond accordingly.”
ITSM is Jira For Modern Teams
ITSM is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services. Atlassian Jira Service Management empowers teams to deliver great experiences, and much more.
Make Work Visible with High Velocity Atlassian
Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes with ITIL methodologies. ITSM with velocity!
Connect Dev and Ops for ITSM
Deliver more customer impact while managing risk. Accelerate critical development work and deploy changes with ease, all backed by a complete audit trail for every change. By automating and prioritizing incident workflows, Jira Service Management helps teams quickly resolve issues and restore services for Incident Management. It also helps with Problem Management to identify root causes, track recurring issues, and implement long-term solutions to prevent future incidents.
Change Enablement, Built for the DevOps Era
Make smarter decisions around changes to services, with richer contextual information–from both your software development as well as infrastructure-related tools. Innovate faster with automated change risk assessments, advanced approval workflows, and deep integrations with popular CI/CD tools like Bitbucket Pipelines, Jenkins, and CircleCI.
Jira Service Management in the Cloud
The Cloud Platform is the foundation of security, compliance, reliability, privacy, and controls that span across Atlassian’s Cloud products. They have made several updates to their Cloud Platform, including the addition of encryption-at-rest for all customers and new end-user profile privacy controls. Atlassian Access, which includes enterprise-grade security and centralized administration across all Atlassian products, is also a part of the Cloud Platform. Information Security Management is vital to any organization, chat with us to see how we support our clients.
Asset Management with JSM
Jira Service Management helps businesses track and manage their IT assets throughout their lifecycle, optimizing usage and reducing costs. Monitoring asset health and performance supports planned maintenance activities and replacement timelines. Problem Management is easier when teams can identify and correct issues early, preventing unnecessary downtime and increasing productivity.
Read about how Sony Music Publishing uses Jira Service Management to automate their collection of four million songs…
Powered by JSM
Enterprise Service management
For clients looking to adopt ITSM standards and best practices by leveraging high velocity Atlassian Jira Service Management – Highway Three provides full implementation support to Discover, Build and Operate the messy middle in your business flow. We deliver value continuously through requirements gathering, configuration of your service portals and team workshops.
Any team can use Atlassian Jira Service Management. How?
What our clients say…
“JSM Gives us the ability to get high-value information from our clients by incrementally requesting information as they make their submissions.”
Discover a world of possibilities
Schedule a demo, hear about a past project, or get an ITIL health check from our capable consultants!