Agile Service Management in the real world

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Join Atlassian’s Global ITSM Solution Architect, Gaspar Aguilar Vega, and Atlassian’s Senior Solution Engineer, Ryan Counts, as they share Atlassian’s mission for High-Velocity Teams and what factors define high-performing teams. Atlassian’s ITSM solution unlocks IT at high velocity by streamlining workflows across development and operations at scale.

With an ever changing world digital transformation has accelerated. Adaptability has become crucial to remaining relevant. Learn how traditional ITSM approaches were taken and traded in for more agile dynamic alternatives. Additionally, enjoy an in depth product demonstration led by Ryan Counts.

Ryan Counts - Atlassian's Sr. Solution Engineer. Gaspar Aguilar Vega - Atlassian's Global ITSM Solution Architect.

About this event

“Digital transformation is the profound transformation of business processes of a company powered by digital technologies”

Gaspar Aguilar Vega

Agile Service Management refers to a high performance strategy that enables an organization to consistently outperform competing alternatives over time. This approach focuses on what needs to be done across an organization to facilitate co-created value.

STRONG CULTURE = HIGH PERFORMING TEAMS

Jira Service Management allows for multi platform support. Teams can cross platforms while using the ticketing system. It also includes modern incident management bringing dev and ops teams together to rapidly respond to incidents. Asset management is an additional feature to JSM and allows teams to create a unified services layer, make use of the flexible and open data structure, connect data to support practices and teams, as well as embrace automation to deliver value faster.

To learn more about agile service management, JSM, or Assets contact us today!

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