Enterprise Service Management with JSM - ESM

Atlassian is accelerating solutions with AI and Jira Service Management, bringing ESM tools to all:

This is a new era for Jira Service Management

New capabilities in Jira Service Management, announced at Team 24, empower teams to deliver exceptional service experiences powered by AI analytics & virtual agents.

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REPORT

The new impact in Service Management:
Atlassian Intelligence

Atlassian’s latest survey on AI in business teams indicates a growing trend towards more intelligent, data-driven customer service operations.

AI-driven knowledge base management is also making its mark, with 36% of respondents utilizing this capability to improve information accessibility and accuracy.

Read more key takeaways for AI’s impact on Service Management, in this exclusive report sent right to your inbox.

What’s New?

AI Advancements

JSM is making it easier for employees to self-serve and for service teams to provide help faster.

Supporting Agents

AIOps capabilities surface resources and recommend next steps for requests from customers.

Asset Management

Comprehensive features bring all critical assets into focus, enabling better collaboration and visibility.

Trusted by over 45,000 customers worldwide

Jira Service Management has allowed us to centralize our information into one point, making it easy to perform queries or searches, or even simply run reports.

– Alex Christensen
Software Engineer, Canva

Industry analysts, consultants, and customers agree that Jira Service Management is exceptional ESM software

See how Jira Service Management scores on Gartner Peer Insights.

Forrester named Atlassian a Leader in the 2021 Enterprise Service Management Wave

About Highway Three Solutions

With the cost-savings of tool consolidation & team communication more digital than ever before, H3 is here to guide you through every step of this journey. Let’s work together to future-proof your business teams, and support collaboration across your entire enterprise. Contact H3 today to learn more about how we can help you transition seamlessly to Jira Service Management.

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