Atlassian is a software creator and stack that is built for every team. Jira is how modern organizations take work from to-do to done. Confluence is a knowledge base or “wiki”. Jira Service Management is a service desk model for any type of intake request. For more information, visit Atlassian’s Website and explore their amazing tools!

Some Atlassian Solution Partners, like Highway Three are ITSM Specialized recognized by Atlassian, endorsing their expertise in High Velocity ITSM. This reflects their proficiency in deploying and customizing Jira Service Management. Their Atlassian-certified experts are ITIL-specialized and leverage the industry best practices to help organizations streamline IT support and operations.

Atlassian data center vs cloud is a choice dependent on your organization’s specific needs. Data Center is a self-managed, on-premise solution and Cloud is a hosted solution managed by Atlassian, offering more flexibility, automatic updates, and lower maintenance costs. Atlassian has recognized customers requiring more control over compliance, and infrastructure and continues to offer their data center licenses.

Jira Software
WHO IT’S FOR: Agile teams including software developers, project managers, program managers, and scrum masters
WHAT IT DOES: Plan, track, release, and support software development.
WAYS IT CAN BE USED: Managing software development, capturing, tracking, and resolving bugs. Collaborating across product and dev teams and reporting on agile metrics

Jira Service Management
WHO IT’S FOR: IT support, IT operations, and business teams that need request management
WHAT IT DOES: Manage requests, respond to and resolve incidents, and minimize risk from changes.
WAYS IT CAN BE USED: Managing service requests across the organization with a portal chat, SLAs, queues, and approvals. Responding to and resolving incidents. Streamlining change requests while minimizing risk. Tracking and managing services, assets, and configuration items in a flexible database. Honestly, anything!

Partnering with an Atlassian Solution Partner gives you access to exceptional expertise and experience, as recognized by Atlassian. These partners deliver tailored consulting and professional services, ensuring your projects are set up right, from the beginning. They apply best practices and innovative solutions to address your challenges, maximizing the value and success of your Atlassian tools.
Additionally, some partners, like Highway Three, an Atlassian Platinum Partner with ITSM and Cloud specialization, offer discounts for licenses, providing you with valuable cost savings.